Frequently Asked Questions

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.​ All times and dates given for delivery of the products are given in good faith but are estimates only. Once your order is packaged, we will send an email with your tracking information.

To lookup the status of your order go your buymoon.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders. Once your order is packaged, we will send an email with your tracking information.

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. we will notify you by email when your return has been processed.

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. Returns - All returns must be postmarked within twenty (20) days of the purchase date. All returned items must be in new and unused condition with all original tags and labels attached. PLEASE NOTE ​ To qualify for a refund, all items must be in the same condition in which you received them. ( New with tags items must be returned with original tags attached. Refunds will be issued back to your original form of payment.

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