Frequently Asked Questions

Depending on the status of your order, we may not be able to cancel it. In order to best assist with your request, we recommend reaching out to us via phone or live chat for immediate assistance. If we are unable to cancel your order, we can always walk you through our easy returns process.

Once your order has been submitted successfully, the order goes almost immediately to processing and then it’s sent to the warehouse to ship. To get your order to you as fast as possible, no changes can be made at this stage. Please contact us immediately to cancel the order. Otherwise, we’d be happy to start a return for you for the looks you didn’t mean to order.

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.​

All times and dates given for delivery of the products are given in good faith but are estimates only.

Once your order is packaged, we will send an email with your tracking information.

To lookup the status of your order go your buymoon.com account, you can log in and view order status and tracking on the My Dashboard page, under recent orders.

Once your order is packaged, we will send an email with your tracking information.